Emotional ListeningBack to sessions

PRIVACY

Your information should be handled with care.

Last updated: September 2026

Information you choose to provide

When you submit an enquiry, we may receive your name, email address, phone or WhatsApp number, preferred language, preferred connection method, scheduling preferences, and the message you choose to write.

How we use it

We use enquiry information to respond to you, understand your requested session details, arrange communication, and provide the service you asked about. We do not need you to disclose a diagnosis or detailed medical history.

What not to include

Please do not submit passwords, payment-card details, government identification numbers, or detailed information about a medical or psychiatric condition through the form. Do not use the service for an emergency.

Sharing and retention

We do not sell enquiry information. Information may be processed by the website and form-hosting providers needed to receive and respond to your enquiry. We retain information only for as long as reasonably needed for the enquiry, service administration, legal obligations, or resolving disputes, and then delete or anonymise it where practicable.

Your choices

You can ask what personal information we hold about your enquiry or ask us to correct or delete it, subject to records we may need to keep for legal or legitimate administrative reasons. Use the enquiry form to make a request and identify the information concerned.